Buyer’s remorse: If a product has been ordered and arrives in excellent working condition, and a return is only requested due to personal preference, the following two options apply for all RAM Game Room products within 7 days of the delivery date:
Option #1:
We can arrange for call tags and coordinate pickup of the product. Once the item is returned to the manufacturer’s warehouse in good working order and in its original packaging, a refund can be issued for the item, less a 25% restocking fee and the cost of original outbound shipping.
Option #2:
You may make the necessary arrangements to ship the product back to the manufacturer’s warehouse. Once the item is returned in good working order and in its original packaging, a refund can be issued for the item, less a 25% restocking fee and the cost of original outbound shipping. Return shipping is the customer's responsibility.
Order Cancellations : If an order is cancelled after it has been approved for shipment, you will be responsible for the cost to tear down and a 25% restocking fee per item. If an order is cancelled while in transit, you will be charged for outbound shipping costs incurred, return shipping costs, and a 25% restocking fee per item.
Product Damages: Unfortunately, from time-to-time damages occur in the shipping process that are out of our control. Anytime damages occur during shipping please notify our customer service team within 24 hours so we can handle the issue as quickly as possible.
LTL (Pallet) Shipment Damage: You have 24 hours from the delivery of this pallet(s) to notify us about any concealed damages to the product(s). Should you notify us later than this 24 hour period, your claim for a replacement will be denied. All LTL shipments should be signed with the note "Subject to Inspection." If an instance of visible damage has occurred, either refuse the shipment, or note the damage on the delivery receipt, and keep the pallet(s) in its entirety until we advise that it is safe to dispose of.
Courier Shipment Damage: You have 21 days from the delivery of your order to notify us of any damage to the product(s). Should you notify us later than this 21-day period, your claim for a replacement will be denied. If an instance of damage has occurred, please keep the package(s) in its entirety (including boxes and materials) until we advise that it is safe to dispose of. We will also require images of the damaged product and packaging to process your claim.